Quality Management in Contact Centres
DO YOU WANT TO ADVANCE YOUR CAREER IN THE CRITICAL AREA OF QUALITY ASSURANCE?
5 Key focus areas for Quality Management
Quality Management in Contact Centre
These are the 5 key focus areas that you need to understand to advance your career and deliver high quality service to your customers:
- Benefits of quality and the return on investment
- Quality from a customer’s perspective
- Continuous Improvement on customer experience
- How to use Quality Indicators
- Quality calibration - Improving business performance.
Is it time to advance your career in the Contact Centre space? Did you know that facilitating and delivering high quality service is a way to do so?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any one or more of these questions then join us for the Quality Assurance workshop and kickstart your career advancement.
What you will learn
This training workshop will address the aspect of quality, the principles of quality management, as well as the quality measures associated with effective management specific to the Contact Centre environment.
WE WILL ENABLE YOU TO:
Understand the history, definition and principles of Quality Management in Contact Centres
Understand the importance of planning to make appointments
Discuss the business perspectives on quality by looking at the benefits, cost and return on investment of quality management systems
Know how to implement a quality assurance programme
Today's Learners become Tomorrow's Leaders
Let us help you get there