fbpx
​​WORKSHOP

​debt collection

​LEARNING RESOURCES:
L​EARNER GUIDE

RECOMMENDED DURATION:
​2-3 D​AYS

​DO YOU WANT TO LEARN THE BEST TECHNIQUES TO BE FIRM, EFFECTIVE AND PROFESSIONAL WHEN RECOVERING DEBT?

​​Credit management doesn’t have to be a warzone

​Debt Collections

​Collecting debt can be hard when using inadequate techniques, that’s why this workshop focuses on enabling and equipping you with the knowledge and tools you need to be successful, such as:

  • ​Understanding the roles and responsibilities of a Debt Collector
  • ​Identifying common mistakes that Debt Collection Agents make
  • Managing your own behaviours and understanding their impact
  • Applying Debt Collection Processes as required
  • Applying Debt Collectors Code of Conduct
  • Knowing and understanding the Protection of Personal Information Act– POPI
  • Knowing and understanding the National Credit Act – NCA​
  • Knowing and understanding the Consumer Protection Act – CPA

​Are you passionate about ​learning more and mastering ​the art of debt recovery?

Not sure? Then answer these questions and decide for yourself.

DO YOU WANT TO LEARN HOW TO EFFECTIVELY NEGOTIATE PAYMENT TERMS AND RECOVERY OF DEBT?
ARE YOU DESPERATE TO LEARN NEW WAYS TO AVOID CONFRONTATIONS?
ARE YOU SERIOUS ABOUT BEING PROFESSIONAL?
ARE YOU FINDING IT CHALLENGING TO BE ASSERTIVE YET TACTFUL?
previous arrow
next arrow
Slider

If you answered yes
to any​ one or more of these questions
​then this Debt Collections  workshop is your salvation and pathway to success.

GET OUR FREE

​DEBT COLLECTIONS CALL GUIDE

​A STEP BY STEP CALL GUIDE TO HELP WITH THOSE DIFFICULT CALLS

What you will learn

​This training workshop will equip you with the required skills to recover debt within a Contact Centre environment.

WE WILL ENABLE YOU TO:

​​​​The WHAT of Credit Management

​​Roles and responsibilities of Credit Management

​​​​Define credit/role in the organisation

​​​​Fundamentals of Credit assessment

Today's Learners become Tomorrow's Leaders

Let us help you get there

>