​WORKSHOP

​conflict management

​LEARNING RESOURCES:
Learner Guide

RECOMMENDED DURATION:
​2 Days

​DO YOU FIND YOURSELF HAVING TO DEAL WITH AND MANAGE CONFLICT ON A REGULAR BASIS? IS CONFLICT AFFECTING PRODUCTIVITY?

​Constructive change

​Through managing conflicts effectively

​Conflict is not always negative, it can be healthy and lead to growth. Conflict management helps you to view conflict or change in a positive light – a way of making things better – and allows creative thinking to thrive. You will learn to do this through identifying your conflict-resolution style, as well as:

  • ​Finding compromise
  • ​Developing creative-thinking and problem-solving skills
  • Identifying real (rather than perceived) threats
  • Active listening and questioning skills
  • Ways to deal with difficult people.

Why ​study conflict? 

Because if we don’t, then we will be forced to repeat the damaging patterns we see on the job or at home. If you still aren’t sure that you need to study Conflict Management, ask yourself this… Would you like to

SEE CONFLICTS COMING?
LEARN PRODUCTIVE RESPONSES TO CONFLICT?
GET MORE COOPERATION FROM EMPLOYEES OR COLLEAGUES?
HELP OTHERS RESOLVE THEIR DISPUTES WITH ONE ANOTHER?
STOP INTERPERSONAL CONFLICTS FROM SPREADING TO OTHER DEPARTMENTS?
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​Conflict resolution could be an opportunity for constructive change.
By learning how to resolve conflicts in a professional, respectful manner, the employees involved
are often able to strengthen their relationships and improve teamwork instead.

GET OUR FREE

​“CONFLICT STYLE” SELF-ASSESSMENT

​WHAT’S YOUR CONFLICT MANAGEMENT STYLE.

What you will learn

​As a manager, supervisor or team leader, part of your role is spent managing or mediating conflict situations. This training workshop has been designed to help and equip you with the skills to manage conflict in a positive way.

WE WILL ENABLE YOU TO:

​​Understanding conflict 

​Understand your role in conflict and how to manage yourself 

​​Use techniques to manage individual and team conflict

​​Use tips for dealing with difficult people 

Today's Learners become Tomorrow's Leaders

Let us help you get there

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