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Customer Experience Management (Level 4)

R4,500.00

Get the tools and techniques you need to improve your customers’ experiences and benefit from loyal customers and greater revenue.

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Description

Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service is to focus on areas that really matter to the customer and reinforce the overall customer engagement strategy. The aim of this learning programme is to equip contact centre team leaders with tools to manage the customer’s experience. 

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