LP
Customer Experience Management
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
RECOMMENDED DURATION:
5 DAYS
TOTAL CREDITS:
32
UNIT STANDARDS:
4 Unit Standards
DO YOU WANT TO TAKE CONTROL AND SEAMLESSLY MANAGE YOUR CUSTOMERS EXPERIENCES WHILE USING QUALITATIVE AND QUANTITATIVE DATA TO OPTIMISE CUSTOMER LOYALTY?
Customer is King
Customer Experience Management
Through developing your customer experience management skills you will be enabled to:
- Understand the critical relationship between customer experience and organisational growth
- Streamline your contact centre processes
- Maximise customer engagement
- Minimise customer churn
Do you know how to identify your customers most pressing concerns?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any one or more of these questions then
Customer Experience Management is the programme that will kickstart your journey.
Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service is to focus on areas that really matter to the customer and reinforce the overall customer engagement strategy. The aim of this learning programme is to equip contact centre Team leaders with tools to manage the customer’s experience.
What you will learn
Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service is to focus on areas that really matter to the customer and reinforce the overall customer engagement strategy. The aim of this learning programme is to equip contact centre team leaders with tools to manage the customer’s experience.
WE WILL ENABLE YOU TO:
Identify prospective customers and establish their needs
Establish and build the customer base
Monitor calls into and out of a Contact Centre
Collate types of queries, questions and comments received
Today's Learners become Tomorrow's Leaders
Let us help you get there