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Opinion Pieces

Contact Centre Management: A Scarce and Critical skill
Contact Centre Management: A Scarce and Critical skill Innovation and disruptions are constantly changing the goal post in the Contact[...]
The ACORN Approach to Leadership in the Fourth Industrial Revolution
The Fourth Industrial Revolution is looming, truth be told it’s already here, and it would be time well spent if[...]
Supplier Development – Getting the entire Organisation on board
About the Publisher The Business Day in March 2018 hosted a Job Creation and Supplier Development breakfast in Johannesburg. Subsequently,[...]
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