NC: Contact Centre Support | Omni HR Consulting
​NC

​​​​contact centre support

QUALIFICATION TYPE:
​NATIONAL CERTIFICATE

NQF LEVEL:
LEVEL 2

RECOMMENDED DURATION:
9-​12 MONTHS

TOTAL CREDITS:
1​28 Credits

​DO YOU WANT TO LEARN THE SKILLS REQUIRED TO BE A COMPELLING AND VITAL ​MEMBER WITHIN YOUR CONTACT CENTRE?

​Thrive in a high-paced contact centre environment

​Contact Centre Support

​Start thriving today through this comprehensive qualification programme by developing the fundamental knowledge, skills and tools to:

  • ​Identify Contact Centre customers and their needs
  • ​Respond to customers with factual and accurate information
  • Gather and process data specifically related to Contact Centers
  • Operate as a team member in a diverse working environment
  • Perform to the required standards and requirements
  • Implement and articulate operational activities in a Contact Centre

​Do you ​envision ​yourself to be the ​Face of your organisation? Would
you like to be known for ​being 
calm under pressure?

Not sure? Then answer these questions and decide for yourself.

DO YOU WANT TO FEEL MOTIVATED?
DO YOU WANT TO HAVE THE NECESSARY SKILLS AND ATTRIBUTES TO ADD VALUE TO YOUR ORGANISATION?
ARE YOU ENTHUSIASTIC ABOUT SERVICING CUSTOMERS, BUT EXHAUSTED BY BAD CUSTOMER EXPERIENCES?
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​If you’ve answered a resounding yes
​to any or all of the questions above
​then embark on this journey and be empowered.

​This qualification is intended to enhance your provision of entry level service within the Contact Centre Industry. It also serves as the entry qualification into Contact Centre Operations and Contact Centre Management.


What you will learn

​There are four exit level outcomes for this qualification which are designed to enhance your provision of entry level contact centre service.

WE WILL ENABLE YOU TO:


​Living the Contact Centre Culture


​​​Operating in a Contact Centre


​​Performing in a Contact Centre


​​Serving in a Contact Centre

Today's Learners become Tomorrow's Leaders

Let us help you get there

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