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​NC

​​​​CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT

QUALIFICATION TYPE: ​
NATIONAL CERTIFICATE

NQF LEVEL:
LEVEL 3

RECOMMENDED DURATION:
9-​12 MONTHS

TOTAL CREDITS:
1​25/126 Credits

​WANT TO KNOW MORE ABOUT THE BEST DEBT COLLECTION TECHNIQUES AND HOW TO BE FIRM AND EFFECTIVE IN YOUR APPROACH, WHILE BUILDING CUSTOMER RAPPORT AND BEING A BRAND AMBASSADOR?

​Optimise your performance

​Contact Centre & Business Process & Outsourcing

​By equipping yourself with the underpinning knowledge and skills in the areas below, you will optimise your performance in the Contact Centre and be working towards exceeding both your personal and organisation objectives:

  • ​Enhance team performance
  • Manage Contact Centre calls
  • Handle customer complaints
  • Collect and record customer engagement data
  • Assess and allocate debt collecting accounts
  • Ethically conduct debt recovery
  • Negotiation

​Did you know that the way an ​organisation conducts ​itself can build or destroy ​its reputation?

Not sure why? Then answer these questions and decide for yourself.

DO YOU REALISE THAT YOUR TEAM HAS A CRITICAL MESSAGE THAT NEEDS TO BE COMMUNICATE TO YOUR CUSTOMERS?
DO YOU UNDERSTAND THE IMPORTANCE OF CONDUCTING YOURSELF IN A WAY THAT BUILDS A HEALTHY BRAND?
DO YOU UNDERSTAND HOW KNOWING YOUR ORGANISATION MARKET WILL EMPOWER THE ORGANISATION?
DO YOU RECOGNISE HOW INTELLIGENT DECISIONS AROUND CUSTOMER INTERACTIONS CREATE VALUE FOR THE THEM?
DO YOU KNOW THAT CUSTOMER SATISFACTION DIRECTLY IMPACTS THE FINANCIAL SUCCESS OF YOUR ORGANISATION?
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​Still not sure?
​Then learn more about how these concepts can empower you and your organisation ​by joining us for this qualification where we will help you on your journey to success!

​This qualification introduces you to the Contact Centre and/or Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both inbound and outbound interactions within different types of operations of Contact Centre and/or Business Process Outsourcing.


ACCESS CRITERIA

NQF Level 2 – Communication & Mathematical Literacy

NQF Level 3 – Computer Literacy

GET OUR FREE

​LIST OF 10 INDICATORS THAT CAN BE USED TO MONITOR BRAND HEALTH

​LEARN TIPS TO WHAT THE WORLD THINKS OF YOUR BRAND

What you will learn

​This qualification introduces you to the Contact Centre and/or Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both inbound and outbound interactions within different types of operations of Contact Centre and/or Business Process Outsourcing.

WE WILL ENABLE YOU TO:


​​​Team Intelligence (Core)


​​Communication Intelligence (Core)


​Processing Intelligence (Core)


​Debt Collection Intelligence (Core)

Today's Learners become Tomorrow's Leaders

Let us help you get there

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