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​LP

​Serving in a contact centre

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​3 D​AYS

TOTAL CREDITS:
​27

​DO YOU WANT TO LEARN HOW TO DELIVER TOP NOTCH CUSTOMER CARE THAT WILL KEEP YOUR CUSTOMERS ENGAGED AND COMING BACK FOR MORE?

​The customer’s perception is your reality

​Serving in a Contact Centre Culture

​Build a solid base of loyal customers by delivering top notch customer care with the tools and techniques covered by these critical areas:

  • ​Identifying customers and their needs
  • ​Responding to customers with factual and accurate information
  • Delivering on performance standards
  • Developing problem solving skills

​Do you want to be a ​part of a successful contact centrE ​organisation? Do you ​want to be the reason ​for that success?

Not sure? Then answer these questions and decide for yourself.

DO YOU WANT TO ELEVATE YOUR COMPANY IMAGE THROUGH EXCELLENT CLIENT CARE?
WOULD YOU LIKE YOUR ORGANISATION TO BE REMEMBERED FOR THE EXCELLENT WAY YOU TREAT YOUR CUSTOMERS?
DO YOU WANT TO STAND OUT FROM THE CROWD IN HOW YOU EMBRACE CUSTOMER SERVICE CHALLENGES?
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If you answered yes
​to any of the above questions,
​then ​contact us today and learn how you can serve excellently.

GET OUR FREE

​“POWER OF WORDS” INFORMATION GUIDE

​WHAT TO SAY AND WHAT NOT TO SAY ON A CALL

What you will learn

​​​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

Obtain and evaluate project information to facilitate Contact Centre problem solving

Provide advice and support with regards to received information to facilitate Contact Centre problem solving

Retrieve calls from customers

Input subject information from customers in accordance with specific Contact Centre requirements

Today's Learners become Tomorrow's Leaders

Let us help you get there

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