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​LP

​​Service level management

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​


RECOMMENDED DURATION:
​5 DAYS


TOTAL CREDITS:
​​​38


DO YOU WANT TO LEARN HOW TO USE YOUR ORGANISATIONS SERVICE LEVEL METRICS AS AN  INVALUABLE GOVERNANCE TOOL?

​Achieve Service Excellence

​Service Level Management

​Drive your organisation service levels by becoming empowered empower with the knowledge and skills to:

  • ​Manage your contact center’s critical success factors
  • Meet and maintain service levels
  • Retrieve and correlate statistical data
  • Understand, analyse and implement Contact Centre Productivity measures​

​Have you chosen the ​right service level ​and are you allocating resources accordingly?

Not sure? Then answer these questions and decide for yourself.

ARE YOUR SERVICE LEVEL GOALS STILL RELEVANT?
ARE YOUR SERVICE LEVEL GOALS REALISTIC?
ARE YOU FOCUSING ON THE METRICS THAT MATTER MOST?
ARE YOU REMEMBERING TO FOCUS ON THE OUTLIERS AND NOT JUST THE NUMBERS?
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If you answered ​NO
to any​ one or more of these questions
​then this programme will put the above into perspective and help you to align your
service strategy with customer value.

GET OUR FREE

​“7 STEPS FOR CREATING BETTER SERVICE METRICS” INFORMATION GUIDE

​EVERYONE CAN USE A FEW TIPS WHEN IT COMES TO SERVICE METRICS

What you will learn

​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

​Obtain and evaluate project information to facilitate Contact Centre problem solving 

​Provide advice and support with regards to received information to facilitate Contact Centre problem solving

Today's Learners become Tomorrow's Leaders

Let us help you get there

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