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​LP

​​processing intelligence

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​5 D​AYS

TOTAL CREDITS:
​37

​DID YOU KNOW THAT INCREASINGLY COMPLEX CUSTOMER ISSUES AND REQUESTS ARE LEADING TO HIGHER AVERAGE HANDLING TIMES ACROSS CONTACT CENTRES?

​Meet and exceed your customers’ expectations

​Processing Intelligence

​No matter how good you are at providing consistent and reliable customer service, some of your customers will, from time to time, expect more. Your job is to recognise that there is a problem and make sure that the appropriate person deals with it. So, remain calm whilst cooling down the customer to deal with their complaints with these basic skills:

  • ​Establish and record customer complaints
  • ​Determine resolutions of the complaint
  • Escalate to the relevant authority within the organisation
  • ​Initiate follow - up actions
  • Collect, process and record customer information
  • Provide customer satisfaction feedback

​Are you a ​reliable and professional ​call centre agent who contributes ​to the organisation’s return on investment through dedicated customer service ​resolution?

Not sure? Then answer these questions and decide for yourself.

DO YOU PROTECT AND ENHANCE THE BRAND?
DO YOU KNOW HOW TO NAVIGATE CALLER QUESTIONS?
DO YOU KNOW HOW TO RESOLVE DIFFICULT CUSTOMER SERVICE ISSUES WITH DIPLOMACY?
CAN YOU DETERMINE AND ENSURE THAT THE RIGHT PERSON DEALS WITH THE CLIENT’S PROBLEM?
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If you answered ​no
to any​ one or more of these questions
then Processing Intelligence is the programme that WILL help you meet and exceed
your customers’ expectations.

GET OUR FREE

​“6 TIPS FOR CUSTOMER SERVICE”

​THE MINIMUM REQUIREMENTS THAT A CUSTOMER WOULD EXPECT DURING AN INTERACTION

What you will learn

​To enable you to collect and record data and information to handle complaints, queries and requests from customers.

WE WILL ENABLE YOU TO:

Establish and record customer’s complaints

Determine resolutions of the complaint

Communicate with stakeholders

Initiate follow-up actions

Today's Learners become Tomorrow's Leaders

Let us help you get there

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