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​LP

​performing in a contact centre

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​3 D​AYS

TOTAL CREDITS:
​33

​DO YOU WANT TO STAND OUT AS AN EXPERT BY UNDERSTANDING HOW BEST PRACTICES, PROCEDURES, TIMEFRAMES AND COMMUNICATION SYSTEMS CAN BE USED FOR HIGH PERFORMANCE IN A CONTACT CENTRE?

​Exceed Expectations

​Performing in a Contact Centre

​Understand performance standards and how to meet and exceed them with this comprehensive course that will enable you to:

  • ​Comply with all industry specific security and confidentiality requirements
  • ​Explore technology used within a Contact Centre
  • Respond to inbound customer enquiries
  • Confidently engage with outbound customers
  • Understand the role of efficiency in meeting and exceeding performance targets

​Do you want to ​stand out ​among the crowd of 
call centre ​agents?

Not sure? Then answer these questions and decide for yourself.

DO YOU WANT TO AVOID UNNECESSARY ESCALATIONS AND SET YOURSELF UP FOR SUSTAINED HIGH PERFORMANCE?
DO YOU WANT TO PUT YOURSELF IN THE BEST POSSIBLE POSITION TO EARN YOUR MONTHLY INCENTIVES?
DO YOU KNOW WHAT YOUR PREFERRED COACHING METHOD IS?
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If you answered yes
​ to any or all of the above questions,
​then this is the course for you?

​​To enhance your provision of entry level service within the contact centre industry.

GET OUR FREE

​“TEN GOLDEN RULES FOR LISTENING” TIP SHEET

​GET TIPS FOR THE LOST ART OF LISTENING

What you will learn

​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

Identify customer needs in a Contact Centre

Provide information to customers

Identify the customer's problem

Commit to solving the customer complaint

Today's Learners become Tomorrow's Leaders

Let us help you get there

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