LP
Operating in a Contact Centre
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
RECOMMENDED DURATION:
4 DAYS
TOTAL CREDITS:
32
Unit Standard:
3 Unit Standards
WOULD YOU LIKE TO ENHANCE YOUR COMMUNICATION SKILLS AND PREPARE YOURSELF FOR A CHALLENGING AND REWARDING CAREER IN THE CONTACT CENTRE INDUSTRY?
High Performance Matters
Operating in a Contact Centre
Be prepared for the ever increasing, fast paced contact centre environment and become enabled to confidently:
- Collect and record information from Customers
- Apply inbound and outbound operations
- Input data into appropriate computer packages within a contact centre
- Understand your role in contact centre problem solving
Would you like to transition from average performance to great performance in your contact centre?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any or all of the above questions
then take the step to invest in developing your skills
What you will learn
To enhance your provision of entry level service within the contact centre industry.
WE WILL ENABLE YOU TO:
Demonstrate and apply knowledge of computer packages within a Contact Centre
Input and verify data on company specific packages within a Contact Centre
Identify and respond to customer needs in a Contact Centre
Place calls to customers
Today's Learners become Tomorrow's Leaders
Let us help you get there