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​LP

​Operating in a Contact Centre

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​4 D​AYS

TOTAL CREDITS:
​32

​WOULD YOU LIKE TO ENHANCE YOUR COMMUNICATION SKILLS AND PREPARE YOURSELF FOR A CHALLENGING AND REWARDING CAREER IN THE CONTACT CENTRE INDUSTRY?

​High Performance Matters

​Operating in a Contact Centre

​Be prepared for the ever increasing, fast paced contact centre environment and become enabled to confidently:

  • ​Collect and record information from Customers
  • ​Apply inbound and outbound operations 
  • Input data into appropriate computer packages within a contact centre
  • Understand your role in contact centre problem solving

​Would you like to transition from average performance to great performance in your contact centre?

Not sure? Then answer these questions and decide for yourself.

ARE YOU INTERESTED IN TECHNOLOGY AND LOVE TO TALK TO PEOPLE?
DO YOU SEEK OPPORTUNITIES TO HELP OTHERS TO FIND SOLUTIONS TO THEIR NEEDS?
DO YOU WANT TO SET YOURSELF UP FOR SUCCESS IN AN ENVIRONMENT WHERE TECHNOLOGY IS EVER CHANGING?
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If you answered yes
​to any or all of the above questions
then take the step to invest in developing your skills

GET OUR FREE

​7 HANDY TIPS FOR EFFECTIVE DECISION MAKING

​LEARN MORE ABOUT EFFECTIVE DECISION MAKING.

What you will learn

​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

Demonstrate and apply knowledge of computer packages within a Contact Centre

Input and verify data on company specific packages within a Contact Centre

Identify and respond to customer needs in a Contact Centre

​Place calls to customers

Today's Learners become Tomorrow's Leaders

Let us help you get there

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