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Managing Contact Centre Sales 

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME

RECOMMEND DURATION:
5 DAYS

TOTAL CREDITS:
​18

​UNIT STANDARD:
2 UNIT STANDARDS​

​DO YOU WANT TO LEARN HOW YOUR ORGANISATION CAN HAVE A COMPETITIVE EDGE WITH HIGHLY SPECIALISED AGENTS, SKILLED TO SELL OVER THE PHONE?

​Close the Deal

​Managing Contact Centre Sales

S​tart closing those deals and turning leads into sales by:

  • ​Identifying what a sales contact centre of excellence looks like
  • ​Knowing how to qualify leads
  • Applying effective questioning techniques to understand customer need
  • Determining and communicating product features, advantages and benefits
  • Cross-selling products in the Contact Centre
  • Closing sales in order to meet targets

​How successful aRE YOUR
sales techniques?​

Not sure? Then answer these questions and decide for yourself.

DOES YOUR INTRODUCTORY LINE GRAB YOUR PROSPECT’S ATTENTION?
DO YOU KNOW WHAT QUESTIONS TO ASK THAT WILL MAKE THE PROSPECT WANT TO DO BUSINESS WITH YOU IMMEDIATELY?
HAVE YOU PREPARED A SCRIPT THAT CAN EXPRESS WHAT YOU HAVE TO OFFER WITH ABSOLUTE CLARITY AND IMPACT?
DO YOU KNOW THE WINNING FORMULA FOR WRITING ONE THAT WORKS?
ARE YOU REACHING THE DECISION MAKER EASILY?
HOW PREPARED ARE YOU WITH YOUR ANSWERS TO EVERY OBJECTION THAT PRESENTS ITSELF?
ARE YOU ASKING FOR REFERRALS AFTER EVERY CALL AND DO YOU KNOW THE BEST WAY TO ASK?
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​Still Not sure?
​Did you answer no to any or all of these questions?
​If so, then Managing Contact Centre Sales is
the programme for you.

GET OUR FREE

​“11 REASONS WHY YOU SHOULD RUN A TELESALES CAMPAIGN” LIST

​LEARN THE MANY REASONS WHY YOU SHOULD RUN A TELESALES CAMPAIGN

What you will learn

​The overall outcome of this learning programme is to enable you to manage the implementation of sales .

WE WILL ENABLE YOU TO:

Determine and communicate product features, advantages and benefits.

Describe physical specifications, features, advantages and benefits.

Identify client types and needs

Cross-sell products in a contact centre

Today's Learners become Tomorrow's Leaders

Let us help you get there

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