LP: Living the Contact Centre Culture | Omni HR Consulting
​LP

Living the contact centre culture

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​5 D​AYS

TOTAL CREDITS:
​36

​Unit Standard:
​​6 Unit Standards

​DO YOU WANT TO ESTABLISH A SOLID FOUNDATION TO PROUDLY REPRESENT AND LIVE YOUR CONTACT CENTRE CULTURE?

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​Ready, Get Set, Go…

​Living the Contact Centre Culture

​Be prepared for the ever-increasing, fast-paced contact centre environment and become enabled to confidently:

  • ​Interact within a diverse contact centre environment
  • ​Develop interpersonal communication skills
  • Handle and resolve areas of interpersonal conflict
  • Report on team progress

​Do you want to ​feel empowered ​and make ​good decisions ​relating to your team and customers?​

Not sure? Then answer these questions and decide for yourself.

Slide 1
WOULD YOU LIKE TO LEARN HOW TO CHANGE NEGATIVE TENDENCIES INTO POSITIVE BEHAVIOURS?
ARE YOU ABLE TO EFFECTIVELY ASSESS COACHING NEEDS IN LINE WITH DEVELOPMENTAL GOALS?
Slide 2
DO YOU WANT TO IMPROVE YOUR COMMUNICATION SKILLS?
Slide 3
DO YOU WANT TO BE CONFIDENT WHEN DEALING WITH THOSE CHALLENGING CUSTOMERS?
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If you answered yes
​then take the next step and enrol in our
Living the Contact Centre Culture programme.

What you will learn

​​​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

​​​​Elicit offering and recording information from customers

​Refer escalating requirements

​​Communicate and interact within a diverse environment – internal and external

​Identify and define what a Contact Centre is and its principles and concepts

​Get the Full Catalogue

Today's Learners become Tomorrow's Leaders

Let us help you get there

LET'S TALK ABOUT IT
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