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​LP

Living the contact centre culture

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​5 D​AYS

TOTAL CREDITS:
​36

​DO YOU WANT TO ESTABLISH A SOLID FOUNDATION TO PROUDLY REPRESENT AND LIVE YOUR CONTACT CENTRE CULTURE?

​Ready, Get Set, Go…

​Living the Contact Centre Culture

​Be prepared for the ever increasing, fast paced contact centre environment and become enabled to confidently:

  • ​Interact within a diverse contact centre environment
  • ​Develop interpersonal communication skills
  • Handle and resolve areas of interpersonal conflict
  • Report on team progress

​Do you want to ​feel empowered ​and make good decisions ​relating to your team and customers?

Not sure? Then answer these questions and decide for yourself.

WOULD YOU LIKE TO LEARN HOW TO CHANGE NEGATIVE TENDENCIES INTO POSITIVE BEHAVIOURS?
ARE YOU ABLE TO EFFECTIVELY ASSESS COACHING NEEDS IN LINE WITH DEVELOPMENTAL GOALS?
DO YOU WANT TO IMPROVE YOUR COMMUNICATION SKILLS?
DO YOU WANT TO BE CONFIDENT WHEN DEALING WITH THOSE CHALLENGING CUSTOMERS?
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If you answered yes
​then take the next step and enrol in our
Living the Contact Centre Culture programme.

GET OUR FREE

​“JOHARI’S WINDOW” INFORMATION GUIDE

​DEVELOP YOUR SELF AWARENESS

What you will learn

​​​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

Elicit offering and recording information from customers

Refer escalating requirements

Communicate and interact within a diverse environment – internal and external

Identify and define what a Contact Centre is and its principles and concepts

Today's Learners become Tomorrow's Leaders

Let us help you get there

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