Living the contact centre culture
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
DO YOU WANT TO ESTABLISH A SOLID FOUNDATION TO PROUDLY REPRESENT AND LIVE YOUR CONTACT CENTRE CULTURE?
Ready, Get Set, Go…
Living the Contact Centre Culture
Be prepared for the ever-increasing, fast-paced contact centre environment and become enabled to confidently:
- Interact within a diverse contact centre environment
- Develop interpersonal communication skills
- Handle and resolve areas of interpersonal conflict
- Report on team progress
Do you want to feel empowered and make good decisions relating to your team and customers?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
then take the next step and enrol in our
Living the Contact Centre Culture programme.
What you will learn
To enhance your provision of entry level service within the contact centre industry.
WE WILL ENABLE YOU TO:
Elicit offering and recording information from customers
Refer escalating requirements
Communicate and interact within a diverse environment – internal and external
Identify and define what a Contact Centre is and its principles and concepts
Today's Learners become Tomorrow's Leaders
Let us help you get there