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​LP​

​COMMUNICATION INTELLIGENCE

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​5 DAYS

TOTAL CREDITS:
​31

​DO YOU WANT TO IMPROVE YOUR COMMUNICATION SKILLS AND BECOME MORE EFFECTIVE AND EFFICIENT IN THE WORKPLACE?

​Optimum communication is key to success

​Communication Intelligence

Become more effective and efficient in the workplace by adding the necessary communication techniques and skills that will enable you to:

  • ​Communicate in a diverse work environment
  • ​Communicate with your internal and external customers
  • Process incoming and outgoing calls in a Contact Centre

​Do you want to be able to influence a customer ​to do business with your organisation through your great communication skills?

Not sure? Then answer these questions and decide for yourself.

DO YOU WANT TO MAKE YOUR JOB MORE INTERESTING AND REWARDING?
DO YOU WANT YOUR CUSTOMERS TO RESPOND POSITIVELY TO YOUR PROFESSIONAL APPROACH?
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If you answered yes
to any one or more of these questions ​then Communication Intelligence is your gateway to optimum communication and success.

GET OUR FREE

​“COMMUNICATION PROCESS” GUIDE

​IT IS IMPORTANT TO UNDERSTAND THE COURSE OF COMMUNICATION

What you will learn

​​The primary aim of this programme is to develop your communication skills, for incoming and outgoing customer communication, so that they meet both the organisation specific and industry requirements with special emphasis on telephonic communication.

WE WILL ENABLE YOU TO:

Employ effective telephone etiquette

Answer and process incoming calls according to organisational standards

Process outgoing calls in accordance with organisational requirements

​Demonstrate and apply knowledge of communication process theory

Today's Learners become Tomorrow's Leaders

Let us help you get there

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