COACHING AND PERFORMANCE MANAGEMENT
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
HAVE YOU RUN OUT OF IDEAS ON HOW TO ENHANCE YOUR AGENT’S PERFORMANCE?
5 Attributes that drive employee satisfaction
Coaching and Performance Management
To increase employee performance one needs to look at employee satisfaction as a motivating factor. The top 5 attributes that drive contact centre employee satisfaction and retention are:
- feeling appreciated for the work they do
- not working in a stressful environment
- being valued and respected
- opportunities for advancement
- effective utilisation of the employee's skills and talents
Are you spending way too much money on continuous recruitment? How effective is your organisation at coaching people for high performance?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any of the above
then Coaching and Performance Management is the solution for you and your team.
What you will learn
Enabling you to coach towards high performance is the main focus of this learning programme. To achieve this, coaching and performance management tools will be the key areas of focus.
WE WILL ENABLE YOU TO:
Apply statistical understanding to performance targets
Reviewing performance and implementing performance standard benchmarks
Identify development areas within a Contact Centre context
Select coaching techniques and methodology
Today's Learners become Tomorrow's Leaders
Let us help you get there