​LP

​COACHING AND PERFORMANCE MANAGEMENT

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​4 DAYS

TOTAL CREDITS:
​32

​HAVE YOU RUN OUT OF IDEAS ON HOW TO ENHANCE YOUR AGENT’S PERFORMANCE?

​5 Attributes that drive employee satisfaction

​Coaching and Performance Management

​To increase employee performance one needs to look at employee satisfaction as a motivating factor. The top 5 attributes that drive contact centre employee satisfaction and retention are:

  • ​feeling appreciated for the work they do
  • ​not working in a stressful environment
  • being valued and respected
  • opportunities for advancement
  • effective utilisation of the employee's skills and talents

​Are you spending way too much money on ​continuous recruitment​? ​How effective is your organisation at coaching people ​for high performance?

Not sure? Then answer these questions and decide for yourself.

ARE YOU STRUGGLING TO HAVE MEANINGFUL CONVERSATIONS WITH YOUR AGENTS?
ARE YOU FEELING OVERWHELMED BY PERFORMANCE REVIEWS?
ARE YOUR AGENTS RESISTING YOUR COACHING TECHNIQUES?
previous arrow
next arrow
Slider

If you answered yes
​to any of the above
​then Coaching and Performance Management is the solution for you and your team.

GET OUR FREE

​“HOW TO ADAPT TO THE MILLENNIAL CONVERSATION” INFORMATION GUIDE

​LEARN TO SPEAK TO A NEW GENERTION OF EMPLOYEES

What you will learn

​Enabling you to coach towards high performance is the main focus of this learning programme. To achieve this, coaching and performance management tools will be the key areas of focus. 

WE WILL ENABLE YOU TO:

Apply statistical understanding to performance targets

Reviewing performance and implementing performance standard benchmarks

Identify development areas within a Contact Centre context

Select coaching techniques and methodology

Today's Learners become Tomorrow's Leaders

Let us help you get there

>