As leaders and HR professionals facilitating that change, it is imperative to adjust our leadership approach as our workplace, workspace and workforce, changes.
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held in Johannesburg (2018)
The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres.
Bringing together industry, business/government, transformation experts and past Top Empowerment winners to share insights, challenges and …