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Conference: Knowledge Resources – Call Centre Seminar

Conference: ​Knowledge Resources – Call Centre Seminar

​Presentation conducted by Lize Moldenhauer

The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held on the 15 February 2018 in Johannesburg. As industry experts to the contact centre environment from a training and skills development perspective, we opted to discuss the development of Artificial Intelligence and our research relating to the skills requirements of the future workforce.

Content available:

Slides from the panel discussion on the topic: Workforce 2030
Download Pdf: Opinion-Piece

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