Category Archives for "Conferences"

Conference: Knowledge Resources – Call Centre Seminar

Conference: ​Knowledge Resources – Call Centre Seminar

​Presentation conducted by Lize Moldenhauer

The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held on the 15 February 2018 in Johannesburg. As industry experts to the contact centre environment from a training and skills development perspective, we opted to discuss the development of Artificial Intelligence and our research relating to the skills requirements of the future workforce.

Content available:

Slides from the panel discussion on the topic: Workforce 2030
Download Pdf: Opinion-Piece

Multichannel Contact Centre Quality Assurance Summit 2018

Presenter at the Multichannel Contact Centre Summit

A two-day summit held in Johannesburg hosted for various stakeholders of the Contact Centre industry. The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres. OMNI was approached to participate and speak on the topic of “Contact Centre Leadership Coaching”.

Conference: Top Empowerment Conference

Conference: Top Empowerment Conference

Omni a break-away session sponsor

Annual event held by Top Empowerment which forms part of the TopCo Media and Communications group.  Bringing together industry, business/government, transformation experts and past Top Empowerment winners to share insights, challenges and opportunities relevant empowerment and skills development.  Omni partnered with Top Empowerment in April this year and held a break-away session to discuss the developments around Artificial Intelligence and the associated impact on our human capital.

Content available:

Slides from the panel discussion on the topic: Workforce 2030
Download Pdf: Opinion-Piece

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