Presentation conducted by Lize Moldenhauer
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held on the 15 February 2018 in Johannesburg. As industry experts to the contact centre environment from a training and skills development perspective, we opted to discuss the development of Artificial Intelligence and our research relating to the skills requirements of the future workforce.
Achiever is South Africa’s leading content provider on education, training and skills development for the industry. The OMNI feature in Issue 58 focusses on the fundamental frameworks that encapsulates what the organisation stands for, in addition to announcing its accreditation with the Quality of Trades and Occupations (QCTO) which is the new quality body in the education landscape… Read More
The ESD handbook was published as an insert into the Financial Mail newspaper in July 2018. Omni contributed to the handbook as an organization who engages in Enterprise and Supplier Development which forms part of our Transformation agenda. The showcase piece features and article unpacking Omni’s approach to enterprise development and includes a model which was deployed within the enterprise development relationship of two retail franchise owners. Read More.
The Public Sector Manager publication is a monthly publication aimed at communicating with a strategic component of government’s target audiences – senior public sector managers. The magazine aims to help improve the quality of services and reporting on management innovations and best practices within the public sector. Omni published an article on Work-Integrated Learning in the July edition. The approach and model discussed can be used as a vehicle to aid skills development and sustainability employment opportunities. Read More.
Presenter at the Multichannel Contact Centre Summit
A two-day summit held in Johannesburg hosted for various stakeholders of the Contact Centre industry. The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres. OMNI was approached to participate and speak on the topic of “Contact Centre Leadership Coaching”.
Against strong competition, Omni HR Consulting has been confirmed as a Finalist in the 17th annual Oliver Top Empowerment Awards, in the category Top Empowered Company: Education and Training. They will compete for the Winner’s Trophy on 12 April, at Emperors Palace. View the first round of Award Finalists here.
In its 17th year, the Oliver Top Empowerment Awards recognises companies and individuals for their contribution and commitment to empowerment in South Africa; acknowledging the efforts of businesses, civil society, the public sector and outstanding individuals. According to Top Media and Communication Marketing and Events Director Karla Fletcher: “Our judges were seriously impressed by the calibre of entries received this year. Dividing winners from finalists will not be easy for them. Every leading business has a core priority that it pursues, whether that is to be a sustainability leader, an innovator or an employer of choice. The marketplace should know that all of our finalists have been astutely researched and shown to be the best at what they do.”
Through their recognition on the national stage, past Oliver Top Empowerment Finalists and Winners have ignited the ambition of peers in their sector, to pursue a similar high water-mark and Omni HR Consulting aims to do the same. Adam Samie, CEO at Lion of Africa Insurance shares how the Oliver Top Empowerment Awards is an impactful platform to showcase pioneers in transformation: “Since being awarded the Oliver Empowerment Diversity Award, Lion of Africa Insurance has been featured in a number of industry specific publications talking about the Award and the importance of implementing employment equity practices in an organisation. This is an important platform to use in order to encourage the industry to take a proactive steps in transformation. It has always been a strategic imperative for our organisation to be an empowered company. Winning the Diversity Award at the 11th Oliver Empowerment Awards means that we have been vindicated for encouraging diversity and empowerment, and will continue to support these values in the insurance industry.”
Sponsors include Nedbank, North West Parks Board, 20/20 Insight, AVBOB, Saya-Setona, VBS Mutual Bank and the Department of Science and Technology.
For more information on Omni HR Consulting’s Oliver Top Empowerment Awards journey, please contact Cassandra Julius on firstname.lastname@example.org or (021) 685 9160
13 Feb 2018 13:09
Accredited by the Department of Education as a Private College, Omni HR Consulting (Pty) Ltd has been operating since 2009 in the education, training and development field. As an emerging start-up it has certainly been a tough journey but Omni has remained steadfast in delivering quality solutions which make an impactful difference from a skills development perspective within their clients and ultimately the learners within their classrooms.
Lize Moldenhauer, Managing Director at Omni notes: “I am at a loss for words when I see all the activity and growth in the organisation and our people and the impact we are making. I am proud of all that we have become and with a deep level of humility I am so aware of the fact that we have not grown from strength to strength without our people and God’s favour.”
Known in the business process outsourcing and human capital consulting spheres, Tebogo Molapisane joins Omni HR Consulting’s’ management team effective 7th May 2018 in the capacity as Commercial Executive. “I believe he will add significant value in the field of sales and commercial management that will enable us to have a focussed approach in reaching our targets and expansion strategies. We want to be disruptive in the field of education and training with a global reach” adds Moldenhauer. When asked to comment on the reason for joining a progressive educational organisation, Molapisane notes: “Omni is a business that is driven by the need to make a difference in society: business, communities and individuals. The decision to join the business is driven by my personal alignment with this value system. I have always worked in development and employment of young people.”
Although it is less than two weeks’ since Molapisane joined the team, he was asked to comment on what he hopes to achieve within the organisation: “I would like to grow the brand into non-traditional markets, in addition to strengthening the brand as a partner of choice to business leaders for growth of their people.”
To enable the organisation to continue to operate in excellence and meet the demands of industry, its clients, learners and staff, it is imperative to operate as an exponential organisation. “Being exponential requires a management team that has the strength of 10 000 (10x factor of exponential organisations) to enable us to achieve this we need to ensure that our management team is equipped and sufficient. A warm welcome to Tebogo. We look forward to having him join our team and driving an even further exponential impact in the industries we serve” mentions Moldenhauer.
18 May 2018 13:06
The Subject Advisor at the West Coast Education District, Mr. Deon Burger approached Omni HR Consulting (Pty) Ltd to secure a sponsorship for the school. The sponsorship would surround all the needs expressed by the teachers within the Dance, Design, Visual Arts, Drama and Music departments. The request was received in the form of a “priority list” to enable functionality and teaching of the subjects and a “wish list” which noted items that would equip the students with the tools to effectively operate within their area of talent. The request was presented to Megan Hultzer, the Corporate Social Responsibility Manager at Omni HR Consulting (Pty) Ltd for evaluation. Hultzer says, “at Omni, one of our core philosophies is to make a difference in the communities we serve. Schoonspruit, represents a community in which Omni was able to make an impactful difference. Students have shown commitment to apply themselves irrespective of the circumstances which surround them.” A flagship social theme for Omni HR Consulting (Pty) Ltd this year is to focus on initiatives impacting vulnerable women and children. Omni HR Consulting was able to support Schoonspruit with most of their supplies and requirements to effectively implement the curriculum.
A Visual Arts celebration was hosted on the 3rd August at the school to showcase Grade R-9 learners’ artwork. A variety of themes would be integrated into either 2-D or 3-D art pieces, such as: I am a South African artist too, Mirror Mirror, High Five, My Contribution, Behind the Mask, Water, #Iam. A total of twelve selected learners, from schools in the West Coast Education District including Schoonspruit, will take part in the Provincial Visual Arts exhibition, held in September at the P.J. Olivier Art Centre in Stellenbosch.
“It is with absolute humility that we share Omni HR Consulting’s recognition within the circle of Top Performing Companies. Being acknowledged for doing good business is not what it is about. What we do will not be possible without the phenomenal teams who represent OMNI nationally. Our growth, our journey, our ability to stretch boundaries, charter new waters is based on a collective effort from all stakeholders; says Marketing Executive, Cassandra Julius.
Lize Moldenhauer, Managing Director notes: “I am extremely proud to be part of such an amazing organization and team.” OMNI’s underlying philosophy to continuous success is that we are driven by the relationships we have with our customers, learners, suppliers and employees (“our people”). Our commitment to “our people” knows few boundaries and you will find the Omni team to be trustworthy and reliable, and that we conduct ourselves in a manner that reflects the professionalism of our Omni Brand. We firmly believe in creating standards that others are drawn and creating collaborative partnerships to make a sustainable difference in the communities we serve.
For more information, please contact Cassandra Julius – Marketing Executive on email@example.com or (021) 685 9160
13 Aug 2018 13:13
The core focus of Omni HR Consulting is to provide customers with innovative, relevant and industry-related training and development solutions, which will meet the skills development needs of their human capital and talent pipeline.
A development within the education landscape was the introduction of the Quality Council for Trades and Occupations (QCTO) in 2010 which presented the philosophy that classroom-based learning (theoretical and practical modules) in addition to occupational workplace-based learning would be a requirement to be certified within the QCTO framework. This naturally posed a divided view within industry as to the benefits and functionality of QCTO as a quality body in South Africa. Omni chose to be a part of the change in landscape as opposed to rejecting the changes.
The QCTO was established in line with the Skills Development Act with its role among others to assess and certify occupational qualifications, including trades, on the Occupational Qualifications Sub-Framework (OQSF).
An incredible feat for Omni HR Consulting was to receive full accreditation as a skills development provider with the QCTO on the 29th June 2018 as the first private provider to offer the following two qualifications: Occupational Certificate: Training and Development Practitioner (Learning and Development Practitioner), NQF Level 5 and Occupational Certificate: Sales Assistance (General Retail Sales Advisor), NQF Level 3.
Cindy Londt, Operations Executive notes that “for Omni, work-integrated learning is a fundamental component within its current accredited qualifications. Together with our coaching and learning support model to assist learners to make meaning of their learning and how this applies to the world of work.” The QCTO relies on the methodology of work-integrated learning and as such requires business to partner with training providers to ensure those participating in occupational qualifications have the opportunity within a workplace to practically apply their knowledge and skills. There are very clear benefits for both the workplace and the learners. Business will receive more skilled and relevant individuals that would transition easier into the world of work. “Often, we hear learners say they have studied and have a list of qualifications, however no work experience. What the QCTO qualification does, it forces the work-integrated learning component and as a result learners’ have 70% of their learning occur in the workplace. Fundamentally every learner not only walks away with a qualification but eight to twelve months of workplace experience” adds Londt.
OMNI will be hosting a series of webinars to share lessons learnt, our views and approach to work-integrated learning as a model that should be deployed to build talent pipelines and create sustainable employment. Please follow our social media pages for more details.
For more information, please contact Cindy Londt – Operations Executive on firstname.lastname@example.org or Jasmine Sultan – ETQA Manager on email@example.com