The role of Learning and Development is evolving. What are you doing to adapt?

Session 1 Time: 10:00 - 11:00

An internal training department is critical to the success of developing a learning culture through the continuous skilling, upskilling and reskilling of employees within the organisation.

In this session, Ghawa will be discussing the impact of change on how we design, deliver and evaluate learning.  

Key Takeaways

Ghawa Latib | ETD Practitioner [ETD, SME]

Ghawa holds a PGDip in Adult & Community Education and has worked within the field of Occupational Development for more than 13 years. With experience that ranges across multiple industries and sectors, Ghawa has a broad understanding of the opportunities and practical considerations linked to implementing Education and Training Practices, particularly within the workplace.

Contact Centres have been catapulted into a new normal. Are you ready?

Session 2 Time: 11:00 - 12:00

Implementing changes to meet customer demand requires a willing and adequately skilled workforce and the leadership to recognize opportunity in adversity.

Our Development Stack for Contact Centre professionals link to specific career pathways allowing for vertical and horizontal growth, including roadmaps containing both accredited, non-accredited and e-Learning solutions.

Key Takeaways

Roshni Cornelius | ETD Practitioner [Contact Centre, SME]

As a qualified ETD Practitioner, Roshni has worked extensively with various clients over the last fifteen years, acquiring a wealth of knowledge, experience and skills within the contact centre environment. She values collaborating with organisational leaders about the development of contact centre employees and trends within contact centre management.  

“Managing the Contact Center Suite at OMNI has affirmed for me that there is power in challenging yourself and sharing this mindset with others through the delivery of our offerings, really excites me.”

Food Safety Compliance. The impact on the Hospitality and Retail Sectors.

Session 3 Time: 12:00 - 13:00

The regulations governing general hygiene requirements for food premises, the transport of food and related matters has impacted industries producing and handling on-premises food items.

Join Mario has he discusses legislative changes and the requirements on business to ensure their human capital has undergone the requisite training to remain compliant.

Key Takeaways

Mario Pepino | ETD Practitioner [FoodBev, SME]

From working in the banking sector, to hospitality and then running his own events management business, one aspect that is evident is Mario’s passion for people and service excellence! In his role now as an ETD Practitioner, Mario often finds himself in a classroom with young people, delivering training specifically in Omni’s hospitality offerings piloting a number of programmes accredited within the FoodBev SETA. He enjoys guiding individuals on their learning journey and he does so with much energy.

The consumer shift and its impact on the Wholesale & Retail Industry.

Session 4 Time: 13:00 - 14:00

Retailers are confronted with customers who are savvy, connected and more engaged than ever before.

Disruption and urgency will frame our reality and require leaders to redefine the skills that will set them apart in a world where purchase-choice is but a click away.

Key Takeaways

Phumeza Ncedani | ETD Practitioner [Wholesale & Retail, SME]

As a qualified Human Resources Development Practitioner and Occupationally Directed Education Training and Development Practitioner, I have managed to engage with Learners from different industries predominantly Contact Centre and Retail Sector. Over the years, I have acquired a lot of understanding and experience about the struggles that employees go through trying to navigate work, studies and personal obligations.

Building your Leadership pipeline

Session 5 Time: 14:00 - 15:00

John F Kennedy said: "Leadership and learning are indispensable to each other."  As organisations evolve and grow, the demand and expectation of leaders shift. Continuous professional development is of utmost importance to ensure those within leadership roles operates from a place of relevance to the organisation and its culture.

Join Lezelle Scholtz as she delves into the Development Pathways available to help organisations build their leadership pipeline and deploy those much-needed skills to help their existing leaders remain relevant well into the future.

Key Takeaways

Lezelle Scholtz | ETD Practitioner [Leadership, SME]

Lezelle is a qualified, experienced and energetic people development specialist. She is passionate about skills development and brings her Corporate and SAQA experience to the forefront to help with transferring skills and knowledge in the workplace. A seasoned Facilitator, Assessor, Coach, Project Manager and Moderator she avails her proven ability to contribute to people development based on her ODETDP experience and Qualifications.

Lezelle has fulfilled various leadership roles over the past 15 years as a business owner / ETD consultant as well as a Training Manager for a Private ETD Skills Provider. Her passion is to contribute to the personal and career growth of individuals in the workplace and make their dreams a reality.