Welcome to Omni
We offer custom business and people development solutions through training and consulting services
Creating standards others are drawn to
By developing your workforce, you don’t only help grow the individual, but the organisation as a whole. Helping you make your development leaps exponential and progressive.

Our Services

As we believe that by developing the individual you develop the organisation as a whole. Our services and training and development solutions are designed to be customisable, relevant and industry related so that your strategic skills development initiative needs are met and often exceeded.

Through innovative and specialised strategies we offer you a variety of internal and external

Organisational Development (OD) solutions with personal interactions to maximise your business’s hidden or unfulfilled human capital potential.

Through industry experience, innovation and client-based customisation we offer various training  and

 development solutions to effectively achieve your development goals.

Our in house partnership with Innov8 Hub now allows us to help you bring your innovative ideas to

the market more effectively and efficiently.

DNA gift alignment is a very special service that teaches both the business and their employees how

to effectively and productively align their staff with their moivations.

We offer a variety of standard, customised and specialised HR solutions to fit your business’s needs.

Our Products

Solutions within each of these segments may be required to meet an immediate need or form part of a strategic plan for skills development within the business, therefore we are able to offer:

This qualification addresses general competencies for ETD practitioners to be able to design learning content facilitate, conduct assessment and moderation, coach learners and provide

skills development, consulting within the context of a quality assured system.

This qualification addresses general competencies for ETD practitioners to be able to prepare needs analysis, facilitate, conduct assessment and moderation and coach learners within the context of a

quality assured system.

This learning programme will equip you with the necessary knowledge and skills to conduct outcomes-based assessments.

This learning programme will assist individuals who are required to design and develop consistent, credible, reliable, fair and unbiased assessments of learning outcomes. This unit standard can

contribute towards the achievement of a qualification particularly within the field of Education, Training and Development Practices.
 

This learning programme will equip mentors and coaches to become familiar with the foundational knowledge and skills required to coach learners to gather evidence and build 

their Portfolio of Evidence.

This learning programme will equip ETD practitioners with the necessary knowledge and skills to design and develop unit standard based learning programmes.

This learning programme will equip you to quality assure assessment decisions, provide feedback to assessors and review assessment practice within  the context of moderation.

This Learning Programme will provide facilitators with both the knowledge and skills to successfully facilitate a group of learners.  

This learning programme will equip education, training and development practitioners with the necessary knowledge and skills to operate as a Skills Development  Facilitator at an administrator, 

practitioner and strategic level.

A person acquiring this qualification will be able to manage first line managers in an organisational entity First line managers may include team leaders, supervisors, junior managers, section heads

 and foremen.

This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.

This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.

This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.

This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance  to ensure compliance

to a plan.

The qualification is intended to empower you to acquire knowledge, skills, attitudes and values required to operate confidently as a junior manager in the South African community and to

respond to the challenges of the economic environment and changing world of work.

With this qualification you will be able to fufill all the essential administrative requirements within an organisation or business

The qualification will equip you with the skills, knowledge and values to contribute towards the wise and effective use and management of our natural resources and ecological systems.

A person acquiring this qualification will be able to manage first line managers in an organisational entity First line managers may include team leaders, supervisors, junior managers, section heads

 and foremen.

Upon achieving this qualification, you will be able to develop plans to achieve defined objectives. Organise resources in  accordance with the developed plan and monitor performance to

ensure compliance to the plan. You will also be able to lead a team to work co-operatively to achieve objectives and make decisions based on a code of ethics.

This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.

This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.

This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.

This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure

 compliance to a plan.

The qualification is intended to empower you to acquire knowledge, skills, attitudes and values required to operate confidently as a junior manager in the South African community and to respond

to the challenges of the economic environment and changing world of work.

This qualification is structured in such a way that it exposes you to a set of core competencies that enable you to have a broad understanding of contact centre operations and supervision.

Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service  is to focus on areas that really matter

to the customer and reinforce the overall customer engagement strategy. The aim of this learning programme is to equip contact centre Team leaders with tools to manage the customer’s experience.
   

The overall outcome of this learning programme is to enable you to manage the implementation and development of sales skills in the contact centre environment  

Service Level Management has a large impact on service quality and is an important KPI that measures a call centre’s  degree of accessibility to their customers.Thus, this  programme will enable you

as Team leaders and managers, to manage service levels, identify trends and introduce proactive tactics to help enhance service levels.

   

Enabling you to coach towards high performance is the main focus of this learning programme. To achieve this, however, coaching and performance management tools will be key the areas of focus.

This qualification introduces you to the Contact Centre and Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both

inbound and outbound interactions within different types of operations of Contact Centre and/or Business Process Outsourcing.
   

The primary aim of this programme is to enable you to understand self and team to enhance team collaboration.

The primary aim of this programme is to develop your communication skills, for incoming and outgoing customer communication, so that they meet both the organisation specific and 

industry requirements with special emphasis on telephonic communication.
   

To enable you to collect and record data and information to handle complaints, queries and requests from customers.

This programme enables you to recover debt in an ethical and efficient manner.

To enable you to conduct yourself in a professional and effective manner.

This qualification is intended to enhance your provision of entry level service within the Contact Centre Industry. It also serves as the entry qualification into Contact  Centre Operations

and Contact Centre Management.

   

To enhance your provision of entry level service within the contact centre industry.

To enhance your provision of entry level service within the contact centre industry.

To enhance your provision of entry level service within the contact centre industry.

To enhance your provision of entry level service within the contact centre industry.

Upon achieving this qualification, you will be able to develop plans to achieve defined objectives. Organise resources in accordance with the developed plan and monitor 

 performance to ensure compliance to the plan. You will also be able to lead a team to work co-operatively to achieve objectives and make decisions based on a code of ethics.

This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.

This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.

This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.

This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure

 compliance to a plan.

The MBA program develops Superheroes for our industry. The programme is divided into four phases. Each phase deals with changing the DNA of the human to that of Superheroes. This change is

crucial to developing the essential skills which the future workforce will need to remain current and ensure we have a skilled workforce that can integrate and assimilate with AI.
 

The DNA Gifts reveals the dominant thought currents within an individual. Knowing the strength and the dominant thought process in your life empowers you to become more effective. The 2-day 

workshop results in gift and character alignment.The DNA Gifts defines who we are, how we work together and what it is we’re trying to achieve.

The DNA Gifts reveals the dominant thought currents within an individual. Knowing the strength and the dominant thought process in your life empowers you to become more.effective. The 2-day

workshop results in gift and character alignment.The DNA Gifts defines who we are, how we work together and what it is we’re trying to achieve.

The qualification will equip you with the skills, knowledge and values to contribute towards the wise and effective use and management of our natural  resources and ecological systems.

The DNA Gifts reveals the dominant thought currents within an individual. Knowing the strength and the dominant thought process in your life empowers you to become more.effective. The 2-day
workshop results in gift and character alignment.The DNA Gifts defines who we are, how we work together and what it is we’re trying to achieve.
 

About Us

Omni HR Consulting provides business and people development solutions through training and consulting services.

What We Do

Our primary focus is to provide our customers innovative, relevant and industry related training and development solutions to meet their skills development needs.

From the Managing Director

Omni was founded in 2009 with a clear directive to provide business and people solutions by means of various training and consulting services.

CSR

The “heart” of our business is to make a difference in the communities which we serve. Thus, Corporate Social Responsibility forms part of our transformation agenda.

Our Clients

Omni not only adopts a project management approach when engaging with our customers, but one that is collaborative! We have developed a Collaborative Engagement Model to ensure value-added engagement with our customers.

Contact Us

OMNI Head-Office

1st Floor

nolands house

river park

liesbeek parkway

mowbray, Cape Town

7700

Tel  (021) 685 9160

OMNI Matador Centre

7th Floor

Matador Centre

62 Strand Street

Cape Town

8000

Tel (021) 418 1831

OMNI Somerset West

Unit 4

The Courtyard

Gants  Centre

Gerber Boulevard

Somerset West/Strand

7140

Tel (021) 854 5733

omni pretoria

1st Floor

Sancardia

c/o steve biko & Stanza Bopape

Arcadia

Pretoria

0083

Tel (012) 321 0945

OMNI Johannesburg

3rd – 4th Floor

Metropolitan Building

108 Fox Street

Johannesburg

2107

Tel (011) 492 1291